Client rights and grievances
You have rights as a client. If something isn’t right, we want to hear about it.
Your rights
As a client of a provider certified by the Ohio Department of Behavioral Health, your rights include being:
- Treated with consideration and respect for your dignity, autonomy and privacy
- Told about the services available to you and involved in planning your care
- Able to give informed consent to, or refuse, services
- Protected from abuse, neglect and discrimination
- Assured that your information is kept confidential, as the law requires
- Able to file a grievance without fear of retaliation
You can ask for a free copy of PeerHive’s full client rights and grievance procedure at any time.
How to file a grievance with PeerHive
Talk with any staff member, or contact us at (380) 212-9259 or [email protected], and ask to file a grievance. We’ll explain the process, help you put your concern in writing if you want, and respond.
Outside agencies you can contact
You can contact these organizations at any time, whether or not you have filed a grievance with us.
- Ohio Department of Behavioral Health
- Families and clients: (877) 275-6364
All others: (614) 466-7228
Ohio Relay Service: 711 or (800) 750-0750
dbh.ohio.gov - Disability Rights Ohio
- (614) 466-7264 or (800) 282-9181, option 2
disabilityrightsohio.org - U.S. Department of Health and Human Services, Office for Civil Rights
- (800) 368-1019, TDD (800) 537-7697
ocrportal.hhs.gov